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Customer account lead

Loughborough
Permanent
Optima Recruitment
Posted: 10 November
Offer description

Job Title: Temporary Account Manager 3 months Location: Coventry Salary / Pay Rate: £16 per hour Shift / Hours: Monday - Friday 8AM-5PM Benefits: Ongoing training and development Free onsite parking Overtime available Supportive, team-focused environmentAbout the Company A well-established engineering business known for delivering high-quality products. The company values staff wellbeing, long-term stability, and career growth, providing a supportive environment where employees are recognised and rewarded. The Role As an Account Manager, you'll be responsible for Client relationships. You'll work as part of a skilled team, ensuring all work is completed to a high standard and on time. Key Responsibilities: Support and lead where requested, Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance. Support with all customer queries, complaints & escalation issues escalating concerns to the account manager. Support production controllers to develop customer account objectives. Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.About You: Experience of managing customer accounts and conducting Business reviews (Preferred) Excellent verbal and written communication skills. Good working knowledge of word, excel, email and MRP/ERP systems Ability to work quickly & under pressure, prioritise and...

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