Mercier Consultancy MD is excited to introduce openings for Irish Speaking Customer Support Representatives in Sofia. This role offers a unique opportunity for individuals who are fluent in Irish and are committed to delivering exceptional customer service. As part of our dynamic team, you will engage with our Irish-speaking clients, assisting them with inquiries and providing solutions to ensure a high-quality customer experience.
Key Responsibilities
* Provide outstanding customer support to Irish-speaking clients through phone, email, and chat.
* Address inquiries regarding our products and services, ensuring clear and accurate communication.
* Troubleshoot and resolve customer issues effectively, maintaining a focus on customer satisfaction.
* Document customer interactions and maintain detailed records for future reference.
* Collaborate with internal teams to enhance service delivery and improve customer experience.
* Stay informed about product knowledge and updates to assist customers effectively.
* Fluency in Irish (both written and spoken); English language skills are an advantage.
* Previous experience in customer service or a related field is preferred.
* Strong communication and problem-solving skills with a customer-centric approach.
* Ability to handle multiple tasks in a fast-paced environment.
* Familiarity with customer support software is a plus.
* A positive attitude and a willingness to learn and grow.
* Attention to detail and strong organizational skills.
1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...