Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Microsoft Operations Team
The Microsoft Operations Team is part of the newly established Vendor and Cloud Alliance structure. Our team provides operational support to both Corporate and Public Sector customers, assisting them and account managers throughout the entire lifecycle of a Microsoft agreement. We are dedicated and driven, prioritizing customer service and striving to be the best Microsoft Operations team in the industry.
Success. The Softcat Way.
Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure; we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
Become an essential part of our Microsoft Operations Team
This individual will be responsible for providing operations assistance across both corporate and public sector customers through the full life cycle of a Microsoft agreement.
As a Microsoft Operations Executive, you'll be responsible for:
* Day to day management of the Microsoft Operations inbox, supporting with internal and external requests
* Liaising with Microsoft Account Managers, Operations and the Licencing teams
* Setting up small to large agreement contracts and validating Microsoft Agreements
* Supporting customers throughout their entire lifecycle including contracts, agreement set ups, post sales licensing and portals
* Communicating with Softcat Account Managers, ensuring orders are placed correctly and on-time
* Facilitating with CSP (Cloud Solution Provider) queries
What we need from you
* Strong communication skills, both written and verbal
* A passion for providing extremely high levels of customer service
* An interest in technology and becoming an expert in Microsoft solutions
* The ability to prioritise workloads and maintain a high level of attention to detail
* Be able to work on their own as well as part of the team
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 3 days in the office and 2 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now
As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.