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Overview
We're looking for an experienced and talented Senior Business Analyst to join us at Expleo.
We want to recruit someone with consulting experience, clear analytical thinking, strong stakeholder management skills and demonstrable experience of delivering change using technology and soft skills.
Responsibilities
For a client engagement:
* Research a client's business model, strategy, and capabilities, understand their problems and their vision, goals and strategy
* Undertake stakeholder mapping and management, communication and engagement through all stages of change
* Run workshops using proven techniques for creating detailed business, functional and non-functional requirements
* Independently manage business analysis work for a client change, using empathy to work with client stakeholders and partners to develop insight and trust
* Investigate options, provide recommendations and roadmaps, create business cases, and other documents required for the change project
* Ensure the solution/s is compatible with the client's business, infrastructure, systems, data and security architectures, and its regulatory and commercial constraints
* Ensure the solution is focussed on customer value where the customer journey is impacted
* Identify opportunities for innovation, efficiency gain, and improvements to customer value and satisfaction, and employee ways of working, bring these to your stakeholder's attention, and incorporate these into your work
* Elicit requirements from stakeholders to create requirement repositories, Users Story maps, and prioritised backlogs
* Process modelling and process improvement with an emphasis on efficiency and automation where possible
* Support the development and QA (test) teams with clear, signed-off requirements or user stories, and sufficiently detailed and decomposed acceptance criteria for all relevant scenarios,
* Provide the development and QA (test) teams supporting matrices and documentation for logical data models and data mapping with particular care for integrations, business rules, threshold criteria, UI/UX diagrams, state transition diagrams, non-functional constraints, etc
* Identify the impacts of a change on business teams, customers, and other change initiatives
* Help the business prepare for implementing a change by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk services
* Support UAT, run model office sessions where appropriate, and support hypercare where used
* Comply with Client project governance and reporting needs
* Manage client expectations to ensure that you can deliver for the project team and the business
For Expleo:
* Network and work as part of multi-disciplinary teams, including Operations, Sales and Client Partners
* Identify opportunities for business development with the client
* Comply with Expleo governance related to sharing client knowledge and relationship management, reporting, raising issues, as well as capturing learning and case studies for clients
* Support the Sales team, contribute to bid responses
* Share your knowledge and experience with other team members
* Volunteer for Business Solutions Team practice development e.g.: develop a new proposition, create and update Business Solutions service documentation, run a Lunch 'n Learn
* Mentor other BAs, support team success and motivate others to keep morale and performance high
Qualifications
* BCS Business Analysis International Diploma (or equivalent), or be working towards it
Essential skills
* Advanced MS Excel ability and working knowledge of MS PowerPoint, MS Visio (or similar process modelling tool) and MS Word
* Self-management, the ability to plan and organise your work to align with the client's plan or milestone dates, by setting quantified goals and working to defined standards.
Experience
* Relevant Business Analysis experience
* Previous consulting experience.
* Eliciting and managing requirements
* Process modelling
* High level data modelling
* Agile and waterfall SDLC frameworks, roles, responsibilities and ceremonies
* Problem investigation and operational excellence
What do I need before I apply
* To be flexible to travel to, and work at, client sites across the UK as required
Benefits
* Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
* We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
* Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
* Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
* Always working as one team, our people are not afraid to think big and challenge the status quo
"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".
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