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We are BVGroup a dynamic team that's shaping the future of online sport betting and gaming. We're dedicated to fostering a culture of innovation and excellence and as a leading global brand, we're committed to delivering top-tier products and services to our customers.
We need a Fraud Analyst to join our team here in Gibraltar. Reporting to the Fraud Team Leader this role will act as part of the Fraud Team to protect the business whilst ensuring adherence to 'All' gambling licensing objectives and know your customer obligations (KYC).
Dealing with referrals from our fraud monitoring tools, full account reviews, reports and incoming alerts to protect the company against fraud.
Key Responsibilities:
* Understand and adhere to Fraud Prevention processes with directives from the AML Team and consideration on potential safer gambling concerns.
* Identify and act on fraud cases ranging from Payment Fraud, Identity Fraud, Account Takeover and Bonus Abuse.
* Responsible for maintaining departmental records including process documents, validated documents (as applicable), and results of account reviews with rationale for decisions made.
* Initiating requests for Proof of Identity, Proof of Address, Bank Statements and further information when required using our range of contact services including email and phone calls.
* Verification of customer-provided documentations, i.e., Proof of Identity, Proof of Address, Bank Statements etc Deal with daily allocated and ad hoc tasks with accuracy and in a timely manner.
* Raise any potential system errors immediately in appropriate channels.
* Raise internal tickets for investigation for all Fraud Prevention outcomes.
* Meeting KPI's and SLA's.
Experience & Qualifications:
* Previous experience in a fraud prevention role is advantageous.
* Great communication skills with the ability to communicate in English and Mandarin desirable.
* Well-organised individual, able to prioritise and multi-task.
* Good decision-making skills with an objective mind and great attention to detail.
* Flexible and reactive to change. (Be flexible in the Rota, changing shifts where possible to respond to the needs of the business).
* Understands the importance of delivering great customer service.
* Proactive with suggesting improvements to procedures and SOPs.
* Working Conditions:
* Hours will cover a shift pattern between hours 8am-Midnight, 365 days a year.
* 8-hour shifts with 30 minutes of breaks
* There may be a requirement to work extra hours during busy sporting events if necessary
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst, Customer Service, and Finance
* Industries
Gambling Facilities and Casinos and Entertainment Providers
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