£ FTE - open to part-time or full-timeOffice-based positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities:Providing an efficient and effective telephone counselling service to all callersDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at riskProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolutionEssential Skills and Competencies:Minimum diploma level 4 in Counselling & minimum of 150 counselling hours12 months post qualification experienceRegistered member of the BACP or equivalent (or COP booked)Relevant telephone experienceBenefits25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drinkFree 24/7 onsite gym Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)Support with revalidation and CPDFunding support with training and development50963LSR1INDFIRThe Portfolio Group are acting on behalf of our client in recruiting for this position.