Your new companyI am working with a well-known accountancy practice who are looking for a highly organised and proactive Business Support Administrator on a temporary basis. Reporting to the Office Manager, this is a varied role combining administration, office management, and client support responsibilities.This is an excellent opportunity for a detail-oriented individual who thrives in a fast-paced, professional environment and takes pride in delivering outstanding service. You will play a key role in keeping the office running smoothly while supporting operations within a leading accountancy group.Your new roleIn this role, duties and responsibilities will include:
* Act as the first point of contact for clients, delivering a friendly and professional welcome both in person and over the phone.
* Maintain a clean, organised, and professional office environment
* Carry out regular health and safety checks to ensure a safe workplace
* Manage the team inbox, ensuring all queries and tasks are handled promptly.
* Provide general administrative support for client-facing activities
* Handle incoming calls efficiently and professionally
* Chase clients for books and records to meet deadlines
* Scan, file, and maintain documents within CCH and internal systems.
* Support onboarding of new clients, ensuring compliance and practice standards are met
* Finalise and distribute accounts and personal tax packs for client approval
* Assist with credit control queries and debtor management
* Process invoices, write-offs, and WIP adjustments
* Apply for HMRC and Companies House authentication codes
* Manage client payments over the phone and allocate disbursements
* Reconcile petty cash and process cheque payments
* Schedule client appointments and manage documentation returns
* Maintain IT equipment inventory and records
* Order and manage office supplies and stationery stock
* Ensure client data and practice systems are accurate and up to date
* Act as a key contact within the office for regional and business-wide projects
* Collaborate with other offices to help standardise processes and procedures
What you'll need to succeedYou will be an experienced administrator who thrives in a professional environment. Ideally, you will have experience in a professional services organisation and will have experience dealing with internal and external stakeholders. You will enjoy working as part of a team and will pride yourself on providing a first-class service. What you'll get in returnYou will get the opportunity to work within a well-established business and part of a team/office of around 20 situated in Birkenhead. You will work full-time on site 5 days a week - Monday to Friday 9AM-5:30PM. The role is initially for 3-6 months and requires an immediate start. You will be paid £16.09-£18.89 dependent on experience. This is an excellent opportunity.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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