We are seeking a highly organised and proactive Administration Assistant to support our busy practice team. 20 hours per week, 4/5 hours per day, shift starts at 12.00pm.
The ideal candidate will be responsible for a wide range of administrative duties with a strong focus on accuracy, efficiency, and attention to detail. A key part of the role involves coding patient information onto the SystmOne clinical system, so the ability to work carefully with clinical data and follow procedures is essential.
Responsibilities
The post holder will be responsible for:
* Processing incoming and outgoing mail, emails, and patient documents
* Scanning and accurately recording information into patient records
* Read‑coding clinical information using SystmOne
* Handling phone calls and responding appropriately to enquiries
* Supporting clinicians and colleagues with general administrative tasks
* Ensuring information is processed accurately and in a timely manner
Person Specification
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Experience
* Experience of administrative duties
* Experience of working with the general public
* Experience of working in a health care setting
Knowledge and Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics & English (C or above)
* NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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