Overview
AV Talent is working with one of the UKs leading AV & Building Services Technology company.
As the organisation transitions from a traditional AV Systems Integrator to a more complex Building Services Technology (Software, Networking, Security, AV, etc.), they are now looking for an experienced On Site AV Technician to provide corporate and events support.
You will play a pivotal role in shaping their clients ongoing experience with the cutting edge technology they deliver. You will work at the client site – based in the London area.
The client is a high-end corporate account.
Responsibilities
* Working as part of the Global AV break-fix team.
* Act as the client focal point for all day‑to‑day operational issues relating to the AV service and events for EMEA.
* Escalate unresolved queries to the next level of support following client processes.
* Track, route and redirect problems to correct resources.
* Ensure proper recording, documentation, and closure of tickets.
* Provide first and second level handling of incidents/service requests within the clients EMEA AV estate.
* Proactive daily AV status updates for EMEA locations.
* Proactive daily equipment checks where required.
* Ensure all faults are resolved, AV maintenance and proactive checks are managed.
* Liaise with services provider for organising reactive and proactive engineering to site across the EMEA AV estate.
* Effective liaison with the client on‑site and off‑site team/clients to understand and deliver their goals, company visions and requirements.
* Update documentation to support new deployments and any new directives set by the client.
* Provide client training and advisory on best practice.
* Ensure compliance with all Health and Safety legislation.
* Attend training courses as required to ensure continuous progression.
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