We are looking for a dedicated and professional Bank Medical Secretary to join our team, providing high-quality administrative and secretarial support to Consultants and clinical staff within the Coventry and Warwickshire Sexual Health Service.
In this key role, you will deliver efficient and accurate typing and administrative support, ensuring the smooth running of day-to-day operations. Strong audio typing skills and a solid understanding of medical terminology are essential. You will also be proficient in using computerised systems to book and track various appointments and manage electronic patient records, maintaining accuracy and timeliness at all times.
Your responsibilities will include a range of clerical tasks to support the wider team and ensure an organised, responsive service. Flexibility and having a driving licence with access to a vehicle is important, as you will be required to work across our four sites: Coventry, Rugby, Leamington Spa, and Nuneaton.
This role may close early due to high number of applicants.
Main Responsibilities
As a Bank Medical Secretary, your responsibilities will include:
* Accurately transcribe all correspondence and reports by touch typing from audio dictation using knowledge of medical terminology. Daily use of the Blithe Lilie Patient Management System, HIV database, Microsoft Office, and other departmental IT packages.
* Undertake routine clerical duties such as distributing and despatching mail, photocopying, faxing, responding to emails, and retrieval of case notes for various departments.
* Answer the telephone, deal with enquiries, or take messages and pass to the appropriate person.
* Track all medical documents, whether hard copy or electronic, via the Patient Management System.
* Form agendas and take minutes.
* File letters and investigations within the appropriate section of the patient Electronic Patient Record (EPR).
* Liaise with other departmental staff regarding case notes.
* Provide administrative support to medical teams and service support to management.
* Manage the onward referral process and support administration teams in inward referral tracking.
* Support with tracking and collating alerts.
* Assist with administration of patient and non-patient activities within the HIV service.
For a full list of responsibilities, please see the attached job description.
The Ideal Candidate
We are seeking someone with:
* Experience working in a customer/patient-focused environment.
* Experience working under pressure.
* Strong communication skills.
* Ability to handle sensitive information appropriately.
* Ability to multi-task effectively.
* Understanding of basic medical terminology.
* Good prioritisation skills to meet deadlines.
* Knowledge of good office and administrative practices.
* Proficiency in Microsoft Word, Email, Excel, and other Office applications.
* Secretarial or typing qualification, or equivalent experience.
While not essential, experience as a Medical Secretary is highly desirable, particularly within the NHS or healthcare sector, with familiarity using hospital databases and clinical systems such as LILIE, EMIS, SystmOne, ULTRA, PAS, Choose & Book. An AMSPAR qualification would be advantageous.
Package
As a Bank Medical Secretary, you will benefit from:
* £12.21 per hour
* Self-booking and access to all bank shifts! Staff can book shifts within their Business Unit.
* Request a Duty – Make shift or day-off requests up to six weeks in advance.
* Access to Wagestream to stream earned wages into your bank account.
* Work in an environment focused on the highest clinical and quality standards.
* Opportunities to work across different areas and services.
* Access to professional networks and well-being services.
* Free mandatory training and development courses.
* An innovative, supportive culture encouraging ideas and initiatives.
* Recognition opportunities through awards and events.
About Us
We change lives by transforming health and care. Established in 2006, we are a leading provider of community health services in the UK, committed to delivering high-quality care and continuous improvement.
We welcome applications from diverse candidates and are committed to equal opportunities and inclusivity. Safeguarding and safer working practices are a priority, and all roles involve a vetting process, including criminal record checks.
By applying, you agree to our processing of your information as detailed in our privacy policy.
* Job Category: HCRG - Administrative & Clerical
* Location: Leamington Spa, United Kingdom
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