Are you passionate about delivering exceptional service that leaves people smiling?
Do you thrive in a fast-paced, supportive team environment where your ideas are valued and your work makes a real difference?
Then this could be your next great move
Snap-on is on the lookout for an enthusiastic Customer Service Team Member to join our buzzing customer care hub. You'll be the friendly voice behind our brand – helping franchisees and customers with everything from placing orders to solving queries.
This position is a 12 months Fixed Term Contract.
What You'll Be Doing:
* Handling inbound and outbound calls with a smile in your voice
* Managing orders, returns, and credits through our internal systems
* Building product knowledge so you can wow our customers with answers
* Helping customers across the UK and beyond
* Working with internal teams and suppliers to make magic happen
* Spotting ways to improve how we work and jumping in with suggestions
* Keeping calm under pressure and prioritising like a pro
What You'll Bring:
* A natural ability to connect with people
* Top-notch written and verbal communication skills
* Confidence using Microsoft Office (Word, Excel, Outlook)
* A sharp eye for detail – nothing gets past you
* A proactive attitude – you're not afraid to roll up your sleeves
* Experience in customer service (2+ years ideal – or transferable skills welcome)
* GCSEs (or equivalent) in English and Maths
What's in It for You?
* A welcoming, close-knit team that has your back
* Ongoing training to help you grow your skills
* The chance to work with an iconic brand and brilliant customers
* Room to grow and progress within the company
* Great benefits and employee perks
If you're ready to make your mark in a team where customer service is truly valued, we want to hear from you.
Apply now and be part of something special at Snap-on – where great tools and great people come together.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £26,190.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Canteen
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* On-site gym
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
* Store discount
Work Location: In person