Working Pattern:
Week 1:
Sunday-10:00-18:30
Monday- 13:00-22:00
Wednesday-05:30-14:00
Thursday- 05:30-14:00
Friday- 05:30-14:00
Week 2:
Monday- 05:30-14:00
Tuesday- 05:30-14:00
Wednesday- 13:00-22:00
Friday- 13:00-22:00
Saturday- 12:00-21:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
1. To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
2.
Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
3. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
4. Allocate resource effectively to deliver a quick payment experience
5. Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
6. Coordinate the team to deliver a clean, safe and well-presented store
7. Play their part in creating a great team atmosphere that is inclusive of everyone
8. Role model great Customer Service
9. Role model the M&S behaviours and Colleague Expectations across the store
10. Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
11. Support nearby stores if operationally required
12. Responsible for being a key holder and answering call outs as required
13. Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
14. Delivers great standards and service by putting the customer first
15. Acts on customer feedback to deliver improvement
16. Ensures the delivery of brilliant basics
17. Coach the team to deliver excellent standards of product presentation
18. Supports the delivery of plan A
19. Provides regular and timely feedback to line manager to support colleague performance
20. Supports with the training and coaching of colleagues maximising digital tools and channels
21. Identifies colleagues for recognition and celebrate success within the store
22. Provides feedback to BIG to improve colleague experience
23. Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
24. Role models new ways of working through the use of digital tools
25. Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
26. Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
27. Maintains a safe and legal store environment
28. Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
29. Understands how M&S operates, it’s strategy, future and the role they play
30. Committed to delivering excellent work fast with great attention to detail
31. Open to and acts on feedback, asking for this regularly
32. Sets performance objectives for self in conjunction with line manager and in line with business plans
33. Takes accountability for planning and managing own work efficiently to ensure objectives are met
34. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
35. Effective at communicating their intentions to others; ensures communication is clear and simple
36. In control of their own reactions and considers how to share their perspective to create better reaction for team
37. Copes well with change and work challenges and recovers quickly from its impact
38. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
39. Comprehensive Styling skills which can be applied across instore visual elements and windows
40. Strong knowledge of Visual Merchandising principles
41. Contributing to store sales and cost control
42. Work across the store to get things done right first time within timescales
43. Comprehensive knowledge of customer shopping channels
44. Good level of product knowledge and services across the store
45. Up to date knowledge of the commercial operation and brilliant basics
46. Good level of digital capability and use of digital tools and applications
47. Understand customer needs and spot selling opportunities
48. Adapting to change
Key Relationships and Stakeholders
49. Customers
50. Colleagues
51. Store Leadership
52. BIG