Senior Account Manager - IT
As a Senior Account Manager, you are responsible for managing and growing a portfolio of clients, with a strong focus on driving recurring revenue and delivering long-term value.
To lead client relationships across IT services, Cyber and Managed Services solutions, acting as a trusted advisor to align IT strategy with business objectives. The role combines commercial ownership with technical understanding, ensuring clients receive scalable, resilient, and cost-effective solutions
Key Responsibilities
* Manage and develop key client accounts, building strong, long-term partnerships
* Drive recurring revenue through contract renewals, upselling, and strategic account growth
* Lead client review meetings, presenting IT roadmaps, risk registers, and improvement plans
* Own the full sales cycle, from opportunity identification through to delivery
* Collaborate with technical teams to scope, design, and deliver infrastructure solutions
* Translate complex technical concepts into clear, business-focused outcomes
* Identify and execute cross-sell opportunities across Managed Services and Cyber Security
* Negotiate contracts and commercial terms to maximise value for both client and business
* Track pipeline, forecasts, and renewals using CRM systems
* Ensure smooth onboarding, project delivery, and ongoing service communication
Key Skills & Expertise
* Account growth and revenue generation
* Stakeholder management at all levels
* Commercial negotiation and contract management
* Solution selling and strategic planning
* Cross-functional collaboration with technical and service teams