Job Description
Our Triage service is often the first safe doorway someone steps through when they're ready to move away from the crisis of homelessness, and the person who greets them can make all the difference.
We are seeking a professional with warmth, a creative approach to problem solving, and a genuine belief that we are all born equal.
As our Homelessness Coordinator - or Welcome and Triage Coordinator - you’ll be the first point of contact for people coming in from the streets. You’ll offer reassurance, complete assessments, and help individuals take their first steps toward stability and safer accommodation. You’ll work closely with outreach teams and partner agencies to make sure no one slips through the net.
This role is about human connection and creating a moment of safety that can change the direction of someone’s life.
What you’ll be doing
* Welcoming people into emergency accommodation with compassion and respect
* Carrying out assessments and support plans that put the person at the centre
* Helping individuals feel safe, grounded, and hopeful during difficult moments
* Working with partners across Wirral to secure the right support
* Keeping triage spaces calm, clean, and supportive of good mental health
* Supporting positive move‑on into longer‑term accommodation
What you’ll bring
* Empathy and the ability to meet people where they are
* A commitment to trauma‑informed, person‑centred practice
* Strong organisational skills and a steady, grounded presence
* A belief that everyone deserves dignity, safety, and a chance to rebuild
Why join YMCA Wirral?
We are part of a dynamic and growing team. If you want a role that offers meaning, not just money, you’ve come to the right place.