Your newpany
Join a leading facilities management provider known for delivering exceptional service acrossmercial environments. Based at a site in Southampton, this is a fantastic opportunity to be part of a collaborative and professional team that values initiative, customer focus, and continuous improvement.
Your new role
As a Contract Support Administrator, you’ll be the first point of contact at reception, providing face-to-face support to internal employees and visitors. You’ll play a key role in ensuring the smooth running of operations by managing helpdesk requests, scheduling planned maintenance (PPMs), raising and closing jobs on client systems (QFM and CBRE), and liaising with engineers and subcontractors.Your responsibilities will include:
1. Managing job requests and updates via QFM systems
2. Assigning tasks to engineers and ensuring SLA/KPIpliance
3. Preparing billing documentation and submitting timesheets
4. Supporting switchboard operations and handling email/teamsmunications
5. Producing reports and maintaining accurate records
6. Delivering outstanding customer service in a fast-paced, varied environment
This is a maternity cover role starting in November (potentially earlier), with the possibility of extension beyond 12 months.
What you'll need to succeed
We’re looking for a proactive and positive individual who thrives in a dynamic setting. You’ll need:
7. Strong administrative skills and attention to detail
8. Experience in customer-facing roles (desirable)
9. Proficiency in Microsoft Office (Word, Excel, Outlook)
10. Excellentmunication and organisational abilities
11. A calm, professional manner and a willingness to learn
12. GCSEs in Maths and English (minimum); higher qualifications are a bonus
What you'll get in return
13. Stable Monday–Friday working hours (8am–5pm)
14. A supportive team environment with varied daily tasks
15. Opportunity to gain experience in a respected FMpany
16. Potential for contract extension beyond initial maternity cover