Join Claire's Customer Service Team this Holiday Season!
We’re hiring for 2 full-time (40 hours) temporary roles to support our busy customer service team as we gear up for Christmas! Working hours are Monday to Friday, 9 AM – 5:30 PM. These are hybrid roles that will require you to work at our European HQ in Erdington 3 days a week. Ready to shine?
What You’ll Do:
1. Be the voice of Claire’s! Support our fabulous customers—both online and in-store—with any queries or complaints, always going above and beyond.
2. Assist our store teams by tackling issues that can’t be resolved on the shop floor, keeping our customer experience top-tier.
3. Escalate tricky store issues to District Managers, ensuring customer happiness remains front and centre.
4. Handle customer contact across phone, email, and social media like a pro, meeting KPIs and maintaining that signature Claire’s charm.
5. Build great relationships with other departments to get the info needed to solve customer queries fast.
6. Log every interaction on our CRM system to spot trends and help improve the customer experience.
7. Hit daily targets and help the team achieve (or exceed!) department KPIs and response times.
What You Bring:
8. Experience : You’ve worked in a fast-paced customer service role and know how to juggle phone, email, and social media with ease.
9. Skills : Stellar communication skills (written and verbal), and you’re a natural at connecting with people at all levels.
10. Tech : You’re confident using CRM systems and Microsoft Office like a boss.
11. Bonus Points : If you speak French, German, or Spanish, we’d love to hear from you!
Ready to make this holiday season sparkle for Claire’s customers? Apply now to join the fun!
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.