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We're Hiring: Underwriting Team Manager
Location: Remote
Hours: Monday - Friday 09:00-17:30
Department: Lending Operations
Reports to: Head of Lending Operations
Direct Reports: 8-10
Overall Purpose:
The Underwriting Team Manager must ensure that all financial control, quality, regulatory, responsible lending, and service requirements are maintained by leading, motivating, and developing their team. Maintaining high levels of customer service and quality while continually improving operational efficiency and service delivery are key aspects of this role.
Key Responsibilities:
1. Direction Setting: Performance management, team development, operational efficiency, and adherence to policies and procedures.
2. Customer and Relationship Management: Ensure service excellence, quality underwriting, liaise with third-party suppliers, and handle escalated issues.
3. People Management: Lead and motivate the team, ensure appropriate staffing levels, and manage performance against targets.
4. Financial Management: Operate within budget, identify cost reduction opportunities, and enhance operational processes.
5. Process Management: Manage team workflow, ensure customer service delivery, and identify process improvements.
6. Risk and Compliance Management: Ensure regulatory compliance, manage financial crime prevention, and handle complaints.
Qualifications and Skills:
* Experience leading a Mortgage Underwriting team
* Regulatory knowledge, underwriting mandate, leadership, coaching, and development experience
* Integrity, business and market awareness, ability to analyze performance measures, and risk assessment
* Experience in underwriting and leading teams in a mortgage environment
* CeMAP/CeRCC preferred or willingness to train
* Knowledge of residential and buy-to-let underwriting processes
* Experience within specialist lending is advantageous
Full job description provided upon request
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development, and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring everyone feels welcome, valued, and understood. We recognize and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins, and sexual expression. We are an inclusive, neurodiversity-friendly employer dedicated to creating a supportive environment where all employees can thrive.
Ready to make a difference?
If you're passionate about providing exceptional service and want to join a team that values your contributions, we'd love to hear from you! Apply today and become part of the Kensington Mortgages family, helping us make a positive impact in our customers' lives.
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