Cwm Taf Morgannwg University Health Board.
Administration Support Officer, Trauma Team
The closing date is 04 May 2026
Exciting opportunity to join our Trauma orthopaedic team offering administrative support to the co‑ordination of trauma services.
We are a busy trauma unit consisting of 2 trauma wards and an increased number of ambulatory trauma patients requiring surgery, which is the driving force behind this new post at Royal Glamorgan Hospital.
Trauma services within CTMUHB continue to evolve, developing pathways and protocols to enhance and improve the experience and outcomes for patients within our trust.
We are seeking an enthusiastic, motivated individual who has a keen interest in trauma and orthopaedics, with excellent communication and interpersonal skills, to facilitate and assist in the co‑ordination of trauma admissions and surgical interventions.
Main duties of the job
* Maintain and manage a robust database of outstanding trauma cases; request, receive and dispatch case notes, complying with medical records policy, in a timely manner with all contents filed appropriately and processed via the WPAS tracking system.
* Involve in audit and service improvements utilising the database on SharePoint.
* Undertake clerical and administrative duties, assisting with general office duties including receiving, sending and sorting mail, photocopying, printing and distribution as necessary.
Welsh Skills
* Welsh speaking & listening skills at Level 3 (CEFR B2) or above are desirable.
Job responsibilities
Responsible for supporting the co‑ordination and management of trauma services, providing support to the trauma team and liaising with medical staff, theatre staff, ward staff, patients and relatives as necessary. Support data collection, request notes, provide documentation and maintain pathways.
Person Specification
Knowledge
* Knowledge of secretarial or administrative procedures.
* Knowledge of WPAS, administration procedures and case note tracking.
* Knowledge of waiting times, targets and service delivery.
Experience
* Previous administrative experience.
* Basic understanding of medical terminology.
Aptitude and Abilities
* Excellent communication skills when dealing with patients, relatives and colleagues.
* Welsh language speaking/listening skills at Level 3 or above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required.
Cwm Taf Morgannwg University Health Board.
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