HGV Team Leader Shift: Monday-Friday – 7.30am – 4pm Location: Newcastle Salary: £44,727 - £21.50 per hour About your new company A well-established commercial vehicle repair centre with depots across the UK, they have a diverse fleet of vans, trailers, excavators and 44 tonne tankers with over 5,000 vehicles in their fleet. My client is an inspiring company to work for who invest heavily in their employees, ensuring a supportive and inclusive workforce. They have been well established for over 20 years, they are a secure company owned by 2 utilities and are now looking for a skilled HGV Team Leader to join their ever-growing team. About your new HGV Team Leader Role Managing customer expectations whilst striving to ensure excellent levels of customer service are delivered First point of contact at workshop reception. Proactively update the customer with maintenance progress. Liaise with the customer to manage scheduled work is booked and Compliance Manager is updated accordingly. Chase the customer for any missed bookings. Allocate relief vehicles to customers. Support the management of the workshop diary based on resources. Check relief vehicles when returned to the workshop for damage and condition. Ensure spot hire vehicles are maintained and kept to an appropriate level of cleanliness. Proactively manage workshop booking, updating Compliance Manager and workshop diary. Keeping statuses of bookings up to date in Key2. Raise internal job numbers for scheduled events, defects etc. Work to keep open jobs to a minimum, updating the status as required. First point of contact for queries from Fleet Management or Accounts Ensure assets are allocated on or off road correctly and on a timely basis. Keep VOR information up to date with appropriate updates. Obtain authorisation for external maintenance costs on workshop facility equipment. Liaise and book in external suppliers, i.e. Loler providers, HGV Mot’s, Ford mobile etc. Follow vehicle key control storage protocols. Support vehicle decommissioning; including fuel card decommissioning, tracker removal, hand back documentation etc. The successful HGV Team Leader will have The successful HGV Team Leader must be a fully skilled with industry recognised qualifications (City & Guilds / NVQ Level Three) in heavy vehicle service, maintenance and repair. The successful HGV Team Leader will receive Competitive salary 23 days annual leave plus an extra day for each year served capped at 29 days Attractive pensions Performance based support and development Cycle to work scheme HGV license & irtec training PPE provided Free eye tests Free flu jabs Healthy Minds service Free parking Next steps If this sounds of interest or you are looking for advise on your next HGV Team Leader role, please contact: Chris Grimes at Kemp Recruitment on 07718937245 for further information