IT Resource Provision - Hardware-related tasks:
* Help staff set up ICT equipment, including laptops, projectors, amplifiers, and interactive whiteboards
* Carry out maintenance tasks, e.g. upgrading and maintaining staff laptops/desktops, cleaning equipment, replacing toner and drum cartridges in printers
* Complete routine tasks, e.g. filling printers with paper, monitoring the equipment loan system, daily setup of ICT rooms
* Perform fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaising with external support agencies (RM, Capita, HP, Dell, Tasc Software, Cunninghams) to resolve faults quickly
* Install and set up new equipment such as laptops, desktops, projectors, digital cameras, scanners, printers, and video editing equipment
* Support staff and students in the use of ICT resources (laptops, projectors, digital cameras, camcorders, biometric systems)
* Support staff and students with the virtual server environment and online systems, including O365
IT Resource Provision - Software-related tasks
* Install and configure new/upgraded software
* Produce user guides and provide training and ad-hoc instruction to staff
* Monitor and maintain software, e.g. internal internet filtering software
ICT Support
* Maintain a logging system for support requests from staff and pupils
* Ensure support calls with external companies (hardware and software issues) are logged and work with external support engineers to resolve them
* Provide technical assistance at extra-curricular events
* Manage printing resources across the Academy
* Create new user accounts and assign appropriate permissions
* Assign and reset staff and pupil passwords
* Provide support in the use of media, e.g. recording classes and events
* Maintain inventories, asset records, and security marking of ICT equipment
* Support evening events at the Academy
* Ensure all desktops, laptops, visualisers, and projectors are working and well maintained
* Carry out daily audit checks on equipment, ensuring the whole school is covered weekly
#J-18808-Ljbffr