Go back Tees Esk and Wear Valleys NHS Foundation Trust
Patient Systems Officer
The closing date is 18 August 2025
We are seeking an enthusiastic Patient Systems Officers on a full time, permanent basis.
This role offers an exciting opportunity to join the Patient Systems Team developing and providing technical support and technical systems administration for TEWV's portfolio of Patient Information Systems including CITO, Electronic Prescribing, Paris and SystmOne.
We are committed to supporting our staff in achieving a healthy work-life balance, alongside offering an excellent range of benefits for you and your family.
We want our staff to feel valued, supported and part of a close-knit team at TEWV where everyone's voice is heard and appreciated.
We are committed to supporting our staff with their continuous professional development.
Main duties of the job
Undertaking technical database management, system administration and development of large-scale patient systems.
Providing 2nd Line Support to effectively resolve customer issues and problems
Planning, delivering and evaluating appropriate systems developments using the Agile methodology.
Undertaking System upgrades (including testing, configuration and issue management) both in and out of core hours.
Collaborate with clinical teams to understand their needs and how the patient management system can be improved to enhance patient care.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role
Person Specification
Qualifications
* Educated to degree standard or equivalent OR Equivalent experiential learning in the field of Information systems design, development and implementation
Experience
* Experience of managing and administering a large information system.
* Experience of change control processes and producing technical specification options
* Experience of managing and supporting complex database management systems in busy, confidential settings
* Experience of a customer led service
* Experience of NHS IT systems and services
* Experience of using and writing SQL and other system development languages
* Experience in managing work packages
* Working in an NHS environment
* Experience in the management of third party suppliers
Knowledge
* Good understanding of relational database management systems (RDBS)
* Up to date practical knowledge of the management of and use of Software application platforms, e.g. SQL, IBM, Oracle
* Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
* Good understanding of system change control processes, upgrades paths and release management
* Good knowledge of standard PC applications (e.g. PowerPoint, Word, Excel)
* Knowledge of current NHS legislation, policies and procedures relating to data protection
* Knowledge of clinical processes/terminology
* Knowledge of the development cycle including requirements gathering, design, build, test, release and sign-off
* Knowledge of change management principles (ITIL)
Skills
* Ability to work autonomously, under pressure and meet deadlines using excellent organisational planning skills
* Develop and maintain communication with people about difficult matters and/or in difficult situations
* Advanced computer literacy and keyboard skills and technical skills in one or more of the following areas: Relational database skills and expertise, Systems programming languages, Advanced SQL,End user interface design (UDFs)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
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