Service Delivery Security Manager
Team
The Service Delivery Security Manager role is within the KPMG UK Information Security function, reporting directly to the Security Production Assurance & Compliance Lead. This role is essential in providing and delivering secure, innovative, and technology-enabled services and solutions for KPMG and its clients. It is crucial for demonstrating that KPMG delivers 'secure by design' services, fostering trust among business stakeholders, clients, and regulators.
Role
The main purpose of this role is to facilitate the harmonious delivery of Security Services by ensuring strong collaboration with external Service Providers and various KPMG business functions. The focus areas include:
1. Managing the security services relationship to safeguard the delivery of end-to-end services involving all KPMG UK Technology services or third-party suppliers.
2. Providing governance for infrastructure security services.
3. Overseeing the complete set of services provided by KPMG UK Technology or third-party suppliers, troubleshooting issues, and escalating as necessary.
Key responsibilities are:
* Collaborating closely with Service Owners to understand their service roadmaps and operational requirements.
* Leading the governance process for these services.
* Ensuring adherence to firm standards and contractual obligations.
* Reviewing and governing the quality, improvement plans, issues, and operational risks of Service Providers, engaging the Security Production Assurance & Compliance Lead as needed.
* Facilitating issue resolution through consensus building and escalation.
* Managing Service Provider knowledge management, reporting, documentation, and engagement practices to ensure operational excellence.
* Reviewing capacity plans to meet demand and align with service roadmaps.
* Consolidating and reporting on security service delivery across KPMG capabilities.
* Coordinating planned changes to minimize disruption to Information Security services.
* Communicating major changes or enhancements in Information Security to relevant stakeholders.
* Serving as a point of contact for queries or issues related to security services.
* Working with Service Delivery Managers and Service Owners to clarify expectations and remediation plans.
* Implementing operational security activities, processes, and standards in collaboration with the Security Production Assurance & Compliance Lead.
* Building stakeholder relationships, negotiating service levels, and defining project scopes.
* Monitoring and ensuring compliance with security policies, guidelines, and standards, escalating issues as needed.
* Proposing policy and procedure improvements based on feedback to enhance efficiency and compliance.
* Supporting incident and problem management teams and participating in security governance processes.
* Managing and developing compliance in relevant security domains using automation, security by design, and customer-focused approaches, and developing service strategies and roadmaps.
Knowledge/Skills
* Ability to create insightful dashboards (preferably via PowerBI) by integrating reports from various sources.
* Extensive experience in infrastructure or technology management leadership roles.
* Understanding of change management processes (ITIL).
* Excellent interpersonal, negotiation, and influencing skills across all levels of the organization.
* Experience managing delivery teams and Managed IT services.
* Proven ability to manage relationships with stakeholders and third-party suppliers.
* Capability to deliver transformation plans supporting operational goals.
* Strong financial and commercial acumen.
* Excellent presentation skills.
* Ability to set challenging objectives aligned with strategic priorities.
* Commitment to continuous professional development and maintaining professional status.
* Strong understanding of infrastructure management tools such as Endpoint Protection, ITSM platforms, and security tools.
* Experience managing applications and infrastructure in cloud environments.
* Effective communication skills tailored to explain technical concepts to diverse audiences.
* Experience working in fast-paced, customer-focused environments delivering high-quality security services.
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