About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.5bn of GWP. DUAL is part of Howden, an international insurance group with employee ownership at its heart. The group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 19,000 people handling US$42bn of premium on behalf of clients. Role Definition Administrative underwriting support with a focus on case level underwriting, assisting the team to produce: Environmental & Regulatory checks. Risk portfolio data input & management. Bordereaux & Account management. Claim reviews. Other day to day underwriting aspects, including Policy Documents, MTA’s, case underwriting. Key Responsibilities / Accountabilities Ensure up to date records are maintained at all times on the Company systems, including; Claims Reports / TPA Reports. Claims Experience updates & development. Movement Reporting. Interpret instructions and issues arising, and then implement actions according to Company policies and procedures. Innovative, always look for ways to improve efficiency. Participate and undertake applicable professional, technical and career development training (delivered internally and externally) as appropriate. Ensure that service levels to clients / insurance brokers is of high standard. Resolve any outstanding underwriting related tasks/matters in a timely and efficient matter to enable supporting functions, including claims, finance and compliance, to fulfil their responsibilities with the minimum of problems. Ensure all dealings are carried out with integrity and professionalism. Act in utmost good faith, in accordance with Company and/or Group policies and never risk the Company’s or Group’s reputation. Manage assigned projects and contribute to other projects as required. Skills and abilities needed to perform role Ability to work quickly, efficiently and methodically. Strong networking and communication skills All round awareness of those aspects of the insurance industry that have a direct bearing on key responsibilities and accountabilities. Efficient and highly organised. Pro-active and strategic approach to work. Attention to detail. Ability to work under pressure to tight deadlines. Ability to adapt to a rapidly changing business environment. Knowledge and Experience A broad range of experience in the insurance industry, including one or more of the following: policy work and preparation; basic accounts; claims; insurance broking; and direct client liaison. Building a sound product awareness with experience of supporting an underwriting function to which the job holder is responsible for. Compliance & Regulatory Responsibilities To remain compliant with FCA requirements at all times. To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc. To share ideas, best practice and other information within the team. Evidence that in all aspects of the business process, priority is placed on treating customers fairly. Meet all competency requirements by undertaking training and following agreed principles, policies, processes and procedures. Identify and refer any actual or potential conflicts of interest. Identify and refer any breaches, potential risks or non-compliance to line management. Ensure that own performance, HR and Training and Competence records are up to date and meet the Company’s requirements. Maintain accurate records and deal with correspondence appropriately. Professional Qualifications A-level, ideally in a numerate discipline. Working towards completion of CII Cert. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.