What you'll be doing
The ideal candidate will be providing administrative support to the Conference and & Events team and actively selling our product through responding to all enquiries within specified timescales in a confident & professional manner, displaying a clear & comprehensive knowledge of the hotel and its facilities.
You will create proposals, record full and accurate details of all guest requirements and bookings, convert all tentative bookings within an agreed lead window and ensure all confirmed bookings are contracted and information is updated in the operating system.
You will conduct Client show rounds professionally and make recommendations to benefit the client and take every opportunity to up sell. Ensure all sales opportunities and leads are followed up; Carry out after event follow up calls gaining detailed feedback and encouraging repeat business; Liaising with Operations team, communicating accurate guests' requirements and details of upcoming events. Full accountability for billing of conferences and events and ensuring pre-payment where required.
Who you'll be working for
The Crowne Plaza Liverpool Hotel is magnificently situated in the heart of the city center, sitting adjacent to the iconic Royal Liver Building with stunning views of the River Mersey.
Our customers choose us for a number of reasons; our quiet, central waterfront location, the convenience of guaranteed onsite car parking for all our residents, our extensive leisure facilities, "the best breakfast in town" and our professional and friendly team.
Ideally situated in close proximity to a host of major attractions in Liverpool, including the Convention Centre, Arena, Liverpool ONE retail and leisure complex, Tate Liverpool and Anfield Stadium. The Crowne Plaza Liverpool Hotel is the ideal place to start your Centre Island career journey.
Our Values
At Centre Island you'll be joining a growing family of 10 hotels with over 800 employees. At Centre Island whether you're working at our branded IHG hotels or our independent boutique, we deliver the brand with Centre Island Values. All our employees are engage &, enthusiastic with a Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
* Act with INTEGRITY and CARE
* Be ENGAGED with customers and colleagues alike
* Have PASSION and take OWNERSHIP in everything they do
* Strive to be CREATIVE to continuously improve
What we offer you
· 28 Days holiday increasing to 33 days after your 5th year of service
· Full uniform provided
· Access to IHG's worldwide Employee Rate and Friends & Family discount schemes
· Internal Rewards programme
· Gym Membership
· Onsite complimentary Parking
· Training & Development and the opportunities
Job Profile
Main Duties and Responsibilities:
* Taking enquiries via telephone and email and input details into Hotel system and complete all aspects of meeting planning
* Complete show rounds of the hotel
* Quoting rates and packages
* Provide function sheets to hotel team
* Communicate with all departments both in writing and verbally
* Complete the billing and payment processes
* Develop and maintain relationships with Clients and Suppliers
* Actively work as part of the team to achieve budget
* Update Social Media
* Administration duties
If you are passionate about delivering unforgettable experiences and thrive in a dynamic environment, we invite you to apply for this exciting opportunity at Crowne Plaza Liverpool City Centre
Job Type: Full-time
Pay: £27,768.00 per year
Benefits:
* Employee discount
* Gym membership
* On-site parking
Work Location: In person