Posted: 17 June
The role
Customer Service Administrator
Location: Cramlington
Salary: GBP24,763 per year
Hours: Monday - Friday, 9am - 5pm.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for a Customer Service Administrator to join their ever-expanding team.
Responsibilities of the Customer Service Administrator:
· Manage renewal log, including the daily additions following shipment.
· Contact customers to acquire purchases orders for new period.
· Manage the Maintenance contract log, including the daily additions following contract awards.
· Qualify and action Maintenance renewal invoicing.
· Produce customer reconcile statement.
· Engage with sales and service teams to manage the customer relationship.
· Maintain and record market and customer information within CRM system.
· Demonstrate a high level of customer service.
· Processing of work orders and scheduling service visits
· Provide exemplary support for our many customers enquiries via telephone and email across customer service
· Input / process sales orders and invoices in the system (SAGE) ensures smooth timely order processing including sorting, routing and progressing orders received.
· Communicate accurate information to all parties involved in the processes and the end user.
· Consult with other departments updating on customer account, quotations, progress, order status and other.
· Any other duties for business needs
Requirements of the Customer Service Administrator:
· Driven and focused to work on own initiative.
· Minimum of 2 years experience within a similar role.
· Excellent communication skills.
· Must have a strong Customer service ethic.
· Be able to communicate effectively with both written and oral methods such as emails, phone calls etc.
· Be flexible to both business and industry changes.
· Well organised and able to prioritise and multitask.
· Initiative-taking and capable of dealing with fast moving and varied events which are demanding.
· Computer literate with the ability to use Microsoft Office suite of applications, Word, and intermediate Excel skills, specifically, spreadsheet capability. Sage or Salesforce experience is desirable
· Able to analyse complex situations and give balanced well-considered decisions.
If you feel like you meet the above criteria for the Customer Service Administrator role, then please apply now
