Job Description
🌟 Now Hiring: Bank Regional Office Administrator - Organ Donation (via Brook Street Agency)
Location: Tooting
Hours: 37 hours per week, Monday to Friday, 9:00 AM - 5:00 PM
Contract: Bank, until 30th September 2025
Pay: £15.18 per hour
Join NHS Blood and Transplant (NHSBT) in a vital role supporting the Organ Donation and Transplantation (ODT) team. NHSBT coordinates the safe and reliable supply of blood, organs, tissues, and stem cells across the UK, working closely with families, hospitals, and transplant centres.
NHSBT is responsible for the safe and reliable supply of blood, organs, tissues, and stem cells across the UK. The ODT team plays a vital role in coordinating organ donations and transplants, working closely with families, hospitals, and transplant centres.
💼 Key Responsibilities
1. Serve as first point of contact for the Regional Organ Donation team, handling calls and emails from the public, healthcare professionals, and bereaved families with empathy.
2. Manage and prioritise workload independently, responding quickly to sensitive and urgent matters.
3. Organise meetings and events, including agenda preparation and minute-taking.
4. Maintain accurate records on systems like DonorPath, ensuring confidentiality and compliance.
5. Prepare sensitive correspondence and reports with discretion.
6. Support the Regional Office Manager with procurement, travel bookings, and enquiries.
7. Assist in continuous improvement to enhance service efficiency.
8. Travel between NHSBT sites as needed, with pre-paid travel provided.
🧠About You
9. Experience dealing sensitively with stakeholders, especially in emotional situations.
10. Strong administrative skills: data processing, correspondence, minute-taking.
11. Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams, SharePoint).
🎓 Qualifications
12. NVQ Level 3 in Administration (or equivalent experience)
13. Good literacy and numeracy
14. IT qualification such as ECDL, ITQ2, CLAIT II, or OCR Level 3
🌟 Personal Attributes
15. Friendly, professional, and calm under pressure
16. Collaborative with strong awareness of interpersonal impact
17. Organised and quality-focused
18. Emotionally intelligent and supportive
19. Committed to continuous learning
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