Sales and Customer Development Representative
Department: New Door and Part Sales
Reports To: Sales Director
Overview
As a key member of our internal sales team, the Sales Development Representative will play a central role in supporting our customers and strengthening long-term relationships. This position is ideal for someone who thrives on communication, enjoys problem-solving, and is committed to delivering exceptional service to both new and existing customers. A pro-active approach to generating new business, customer engagement and internal collaboration is essential.
Key Responsibilities:
Act as a first point of contact for customer enquiries, providing accurate product information and professional guidance.
Maintain strong, positive relationships with existing customers through proactive communication and outstanding service.
Process quotations, sales orders, and follow-ups in a timely and efficient manner.
Actively chase and follow up quotations to customers, ensuring responses are obtained and progressed in a timely and professional manner.
Pro-actively engage with customers to understand their needs and recommend suitable solutions aligned with our product offering.
Collaborate with production, operations, and technical teams to ensure smooth order progression and prompt delivery.
Assist with the development and implementation of social media content and campaigns to support brand visibility and customer engagement.
Support the Sales Director with updates, customer feedback, and administrative tasks.
Maintain up-to-date knowledge of our industrial door and shutter product range.
Contribute to continuous improvement initiatives within the sales department.
Skills and Attributes:
Exceptional communication skills, both verbal and written, with the ability to engage confidently with customers.
Strong customer-focused mindset and a genuine commitment to delivering a high-quality service experience.
Highly pro-active with the ability to anticipate customer needs and act on opportunities without prompting.
Ability to build and maintain long-term customer relationships.
Excellent organisational skills and attention to detail.
Ability to work in a fast-paced environment while managing multiple tasks.
Problem-solving mindset with the ability to stay calm under pressure.
Proficient in CRM systems and general IT software.
Experience and Qualifications:
Previous experience in internal sales, customer service, or a similar role (ideally within manufacturing or construction industries).
Knowledge of industrial doors, shutters, or related products is an advantage, but training will be provided.
What We Offer:
Competitive salary and performance-related incentives.
A supportive, collaborative working environment.
Opportunities for professional development and industry-specific training.
The chance to be part of an established, growing manufacturer with a strong reputation in the industry