We are looking for a Customer Consultant to join our team at Solus, demonstrating our values and work principles, and those of Aviva. As the face of Solus, you will work together to create a supportive and collaborative team working environment, focusing on the customer and what matters to them.
Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation, you will need to work as part of the Solus team to ensure that vehicles are collected, repaired, and returned to our customers.
No two customers are the same, and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
* A strong customer-focused background
* Driving experience with the ability to drive all types of customer vehicles (car or long wheel based vans, auto or manual)
* Clean Full UK Driver's licence
* Excellent organisational skills
* Communication
* PC literate
* Passionate about customer service
About Solus
Solus, owned by Aviva, is one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
* Competitive salary based on location, skills, experience, and qualifications
* Bonus opportunity tied to your performance and the overall success of Solus
* Company pension scheme with employer contributions
* 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days
* Save money with up to 40% discount on Aviva products and other retailer discounts
* Share in Aviva's success through the Aviva Save As You Earn scheme
* Supportive policies including parental and carers leave
* Wellbeing focus with tools like Group Income Protection and 24/7 GP access
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria.
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