Head of IT | Wilmslow | On-site with flexibility (one day from home)
Reporting to: Board-level stakeholder
THE OPPORTUNITY
This is a pivotal, group-wide Head of IT role within a growing, multi-brand, multi-site business operating across the UK and internationally, 500+ users.
The foundations are in place: a capable team, modern cloud-based infrastructure, and strong peers in functional leads across development and change. What’s missing is a visible, inspiring leader who can bring it all together.
We’re looking for someone who will redefine how IT is perceived across the business — moving from a reactive, “keep the lights on” function to a proactive, commercially-minded partner that adds real, visible value.
This is not about reinventing the tech stack. It’s about leading people, setting standards, building belief, and creating a service culture that the business trusts and respects.
THE ROLE
Leadership & Culture
Lead, mentor and inspire a growing IT function (service desk, infrastructure, Salesforce, projects)
Create a high-performance, service-oriented culture with clear standards and accountability
Develop and coach emerging talent, building a strong leadership pipeline
Increase the visibility and credibility of IT across the organisation
Business Partnering
Act as a true partner to operational and commercial stakeholders across multiple brands
Engage directly with business leaders to understand needs and shape IT service delivery
Clearly articulate the value of IT, shifting perception from reactive support to proactive enablement
Service & Operations
Own and elevate the centralised service desk function, improving SLAs and user experience
Introduce structure, consistency and professionalism in how IT services are delivered
Ensure reliable, secure and scalable infrastructure across all sites (network, WiFi, telephony)
Vendors, Budget & Commerciality
Manage key vendor relationships and a circa £1m+ budget
Drive value from suppliers without compromising service quality
Bring commercial thinking to IT decisions, balancing cost, performance and scalability
Projects & Continuous Improvement
Oversee delivery of key group-wide initiatives (connectivity, telephony, systems)
Ensure IT plays a leading role in site launches and operational readiness
Support ongoing evolution of systems and processes without overengineering solutions
THE PERSON
This role is all about leadership and mindset.
A passionate people leader who genuinely cares about developing teams
Someone who brings energy, presence and credibility — able to engage at all levels
A track record of building, shaping or turning around IT functions
Commercially aware, able to manage budgets and suppliers effectively
Experience in multi-site environments (property, hospitality, retail or similar is helpful, not essential)
Comfortable operating in a hands-on, evolving environment with variety and pace
You will be someone who can set the tone, raise standards and make IT a function the business is proud of.
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