Location: Knaresborough, Yorkshire (Office-based, with some out-of-hours support)
About Us
We are an international agricultural technology company, helping potato, onion, and tomato growers across Europe and beyond improve crop performance and storage. Our systems combine technology, data, and practical expertise to deliver reliable, real-world results for our customers.
The Role
This is a key customer-facing role where you’ll provide first-line technical support and remotely monitor our systems across global markets. You’ll be the go-to person for customers starting up equipment or experiencing issues - helping diagnose problems, interpret data, and keep everything running smoothly.
If you enjoy problem-solving, working with data, and supporting customers in real time, this role offers a great mix of technical insight and customer interaction.
What You’ll Do
* Act as the first point of contact for customer technical support queries
* Support customers with system setup, troubleshooting, and issue resolution
* Monitor equipment performance using cloud-based platforms
* Analyse data, alerts, and trends to identify faults or performance issues
* Escalate issues to internal teams with clear diagnostics and insights
* Maintain accurate records of incidents and resolutions
* Work closely with technical, production, and commercial teams
* Help improve systems, processes, and customer support tools
What We’re Looking For
* Strong customer focus with the ability to stay calm under pressure
* Technically minded, with confidence interpreting data and system behaviour
* Comfortable using digital tools, monitoring platforms, and communication systems
* Clear and confident communicator (phone, email, messaging)
* Well organised and able to manage multiple issues at once
* Willingness to provide occasional out-of-hours support
* Additional languages are an advantage
What We Offer
* 32 days holiday
* A collaborative, fast-moving environment
* Opportunity to develop technical expertise in a growing international business
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