Social network you want to login/join with:
Hire Coordinator - Great Yarmouth - Office Based - £13.77ph - 3 month
Duties & Responsibilities:
1. Provide and coordinate administrative support to the Service/Repair Department Team.
2. Act as a local point of contact for service mobilizations and assist with service logistics where required.
3. Assist customers with service & repair requests, enter and maintain accurate data.
4. Enter orders into the system, ensuring high data accuracy.
5. Process orders for replacement parts accurately and timely, completing warranty and RA documentation as needed.
6. Raise POs and Goods receive, track logistics of all orders.
7. Respond promptly to customer inquiries, requests, and complaints, working with staff to improve customer satisfaction and turnaround times.
8. Prepare delivery/collection paperwork & update the Transport Log, coordinating with workshop personnel to record weights and dimensions.
9. Provide technical support to vendors/stores, possibly requiring drawing clarification.
10. Assist in standardizing workshop processes to enhance quality, safety, and efficiency.
11. Coordinate service technicians and warehouse staff, including scheduling and routing for timely service and repairs.
12. Reconcile routes and schedules to ensure proper allocation of service engineers' time, reporting discrepancies to management.
13. Manage order receipts, spares orders, BOMs, and service reports via JDE.
14. Prepare and submit service and repair quotations to customers.
15. Submit invoices upon completion of repair and service orders.
16. Process work orders through JDE, updating service/repair costs.
17. Handle general enquiry and administrative tasks related to service/repair.
18. Support the team with logistics, including scheduling, travel arrangements, hire cars, accommodation, site certification, and visas.
19. Update and review Service Engineers' Travel Plans regularly.
Skills:
* Team player with problem-solving skills.
* Strong customer focus (internal/external).
* Committed to self-improvement and career development.
* Diplomatic and firm negotiator.
If you meet the criteria for this role and are willing to commit to a contract, please apply!
#J-18808-Ljbffr