Platinum Travel Recruitment are collaborating with a forward thinking and established travel company who are now seeking and experienced Ticketing Manager to join the team.
The experienced Ticketing Manager will be responsible for day to day management of our clients ticketing team, to include building relationships with GDS providers, and driving our clients aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines.
Career development, travel perks, remote working with connection visits, pension, sick pay, supportive tea and many other benefits are on offer.
Ticketing Manager duties:
• The main aspect of the role will be to oversee the ticket department on a daily basis.
• Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day.
• Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
• Ensure tickets/re-issues are issued within the deadlines.
• Assist with GDS Relationship at operational level.
• Specialist Fare Management, to include cruise fares, NDC, I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus & Galileo.
• Manage ADM & ACM process from start to finish.
• In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
Ticketing Manager - Essential Requirements:
* Ticketing management experience within travel is essential
* Good communication skill and attention to detail
* Strong customer focus with good organisational skills
* Excellent worldwide knowledge, airline and fares knowledge
* Strong computer and written skills