Job Summary
Join Practice Plus Group as an Operations Manager and play a pivotal role in delivering high-quality, patient-focused healthcare across our Urgent Access Primary Care service in Worcestershire. You’ll lead non‑clinical teams, oversee service delivery, and ensure operational excellence in a fast‑paced, supportive environment. The role includes participation in an on‑call rota, providing out‑of‑hours operational support to ensure continuity of care and rapid response to urgent service needs.
Main Duties
* Assist the Service Delivery Manager in the daily management and coordination of the Urgent Access Primary Care Service.
* Provide leadership and support to the in‑hours and out‑of‑hours teams.
* Support the service and step‑up during times when other Managers are absent, such as annual leave and sickness.
* Recruit, interview and onboard new operations staff members.
* Manage and resolve operational issues promptly to maintain service quality and efficiency.
* Help ensure the service functions meet all relevant CQC standards.
* Actively monitor capacity and demand figures within the service and work with the Service Delivery Manager to ensure staffing levels meet all KPIs, identifying areas for improvement when needed.
* Collaborate with other departments/areas to ensure seamless service delivery.
* Serve as bronze on‑call for two weeks out of every four, ensuring effective response and management during these periods; cover operational shifts as needed due to sickness or other service requirements (additional payment made for Bronze on‑call).
* Work one session (3.5 hrs) in the out‑of‑hours period every other week in one of the PCCs or attend a visiting shift. One shift in four will be conducted on a weekend. These shifts replace, not add to, normal working hours.
Essential Skills
* Proven experience as an Operations Manager, Supervisor or Lead – managing operations staff.
* Strong leadership and communication skills.
* Ability to work under pressure, manage multiple priorities, and utilise excellent problem‑solving and decision‑making.
* Compassionate approach with the ability to interact with stakeholders at all levels.
* Strong experience with the Microsoft Office package (Word, Excel, PowerPoint).
* Understanding of the confidential nature of work.
* Excellent communication and organisation skills, using Outlook and Teams.
Desirable Skills
* Experience working within the healthcare sector, preferably within Primary Care, OOH, PCC, UTC or PCN environment.
* Understanding of the management of bank staff.
* Experience supporting recruitment and interviewing.
Pay & Benefits
Competitive salary: £37,000 to £38,000 per year, depending on experience.
Benefits include 25 days annual leave, company pension scheme, additional training and development, cycle‑to‑work scheme, and extensive Blue Light Card discounts.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Practice Plus Group
98C Blackpole Trading Estate West
Hindlip Lane
Worcester
Worcestershire
WR3 8TJ
EEO Statement
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
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