We are working on behalf of our client who is looking for a confident and experienced Collections Advisor. You will be working with a supportive team, and the role offers real progression for the right person. What you’ll be doing: * You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties. * Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability. * Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements. * Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets. What we’re looking for: * At least 2-years recent experience working in Debt Collections or Debt Recovery or Collections Agent * Track record of exceeding KPI Targets * Ability to embrace change and adapt to new ideas/environments * Proficient with Microsoft Word, Excel and other Computer Systems * High levels of accuracy/attention to detail What’s on offer * Hybrid Working * Working hours between 8am – 6pm (ROTA BASIS) * 25 days holiday (Plus Bank Holidays) * Pension Scheme * Wellness Plan * Regular...