Deliver Exceptional Service. Lead with Excellence.
The Glasgow Marriott Hotel is seeking a Guest Relations Supervisor to lead front desk operations and ensure a seamless, personalised guest experience from arrival to departure. This role is perfect for a detail-oriented hospitality professional who thrives on creating memorable moments for guests—especially our VIPs and returning clientele.
Key Responsibilities
* Supervise daily front desk operations, including check-ins, check-outs, room assignments, and guest inquiries
* Maintain and regularly update detailed records of VIP preferences and repeat guests to ensure tailored, memorable experiences every stay
* Resolve guest concerns promptly with professionalism and care
* Train, mentor, and guide front desk associates to deliver consistent, high-quality service
* Monitor room inventory, manage overbooking, and coordinate with housekeeping to ensure room readiness
* Oversee billing accuracy, secure payments, and manage cash handling
* Work closely with all departments to meet guest needs and exceed expectations
* Uphold brand standards in safety, appearance, and service
What We’re Looking For
* 1+ year of experience in front office or guest service roles
* Strong leadership, problem-solving, and communication skills
* Experience with hotel systems (e.g., OPERA, FOSSE) and handling VIP protocols
* Proven ability to maintain guest data accurately and use it to enhance personalised service
* Professional, composed, and able to work flexible shifts, including weekends and holidays
Why Work With Us?
* Be part of the Marriott family — one of the world’s most recognisable hotel brands
* Excellent career progression and training opportunities
* Competitive salary and benefits package
* Discounts on hotel stays and food & beverage globally
* Free access to on-site gym and pool facilities
* Complimentary on-site meals during your shift
* A supportive team culture where your ideas and contributions matter
Ready to take the next step in your hospitality career? We’d love to hear from you — apply today and make a lasting impact. #J-18808-Ljbffr