An exciting opportunity has arisen for part timeenthusiastic, reliable and motivated Receptionist/Administrator, based atRevive, Mount Gould Hospital. The successful applicant would be required towork full time on Monday, Tuesday and Friday.
We are looking for someone who will enjoy working as part ofa busy team and who will remain calm under pressure.
The successful candidate will need to demonstrate a goodlevel of education to NVQ2 in relevant IT/Admin or the equivalent level ofqualifications or experience. Good computer skills are essential for this role.
Applicants should demonstrate a mature and responsibleattitude, be proactive and be able to use their initiative.
Main duties of the job
To be responsible for providing daily administrative supportto the CAMHS service ensuring business priorities are met for example:reception duties, maintaining records and data inputting.
To deliver an effective and competent level ofadministrative support and consistently deliver a client focussed service whichpromotes good customer service and effective working relationships.
Working proactively to support the CAMHS teams.
The job description and person specification are an outlineof the tasks, responsibilities and outcomes required of the role. The jobholder will need to be flexible to carry out any other duties as may bereasonably required by their line manager
Please note that this role is not eligible for sponsorshipunder the Skilled Worker route
Please note that Livewell may close the job advertisementearlier than the specified deadline if a high number of applications aresubmitted. Therefore, we recommend you submit your application at the earliestopportunity.
All Livewell staff are expected to be able and willing towork across a 7-day service.
About us
Livewell Southwest is an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall. Our teams work in community hospitals, GP practices, sportscentres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve.
We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives.
We prioritise employees' development, offering protected CPD time, trainingpathways, leadership programs, and funding for qualifications like the CareCertificate and Nurse Training Scholarships. Our induction and preceptorshipprograms ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager listed in the job advert.
Job responsibilities
Provide support to customer and visitor reception areas,acting as the first point of enquiry and sign posting individual to relevantinformation / service.
Arrange and book clinical appointments, in liaison withclinical staff, secretaries and patients.
Maximise the use of electronic systems to enable effectivemanagement of the service area such as SystmOne patient record system,Microsoft Office, Excel and scanning devices.
To monitor and respond to emails on behalf of CAMHS in atimely manner.
Telephone calls to patients on behalf of the CAMHSclinicians.
To maintain accurate and timely electronic and hard copyinformation using organisational systems as directed and in line with policies.Supporting operational staff to access management information, electronic andhard copy.
Able to work on own initiative, prioritising work withindefined policies and procedures to set timescales.
Promote the image of the department, checking that noticesand leaflets are up to date & well presented.
Ensure that all complaints, compliments, concerns, comments,and suggestions are appropriately recorded, and where possible resolved withinlevel of role or escalated appropriately.
Liaise with families and clinicians to ensure prescriptionsare issued and collected in a timely manner, whilst following current policy.
Collect and prepare information for service area users withsupport of line manager.
Be compliant with the Data Protection and record managementpolicies and procedures with reference to confidentiality and safeguardingissues.
Be proactive and contribute ideas for improvement in the waythe service is delivered.
Ensure that all office support services e.g., post, email,filing, and photocopying are delivered in a timely manner.
Demonstrate own activities to new or less experiencedemployees.
Monitor stock e.g., stationery and order supplies andequipment as required within the business area
Physical Effort: Frequent sitting & standing. Inputtingat a keyboard for most of day, frequent light effort to lift
May have to occasionally move presentation equipment andoffice supplies or clinic consumables.
Mental Effort: Frequent concentration is required wheninputting into patient systems, typing documents, making appointments &processing records with a need to ensure accuracy
Emotional Effort:There will be some exposure to serviceusers who may exhibit difficult, challenging behaviours and emotionaloutbreaks.
Working conditions: Exposure to unpleasant conditions israre/occasional. May be exposed to verbal aggression from patients. Will useVDU for high proportion of time. The flexible nature of the job may requirepost holder to move within the team or within the wider organisational settingas required and undertake similar duties
Working together
Be straightforward in our dealings with each other and buildrelationships
Listen to others and explain the decisions we have made
Recognise and remove barriers to action
Create an open and positive learning culture
Learn from mistakes & ask others for support wherenecessary
Be aware of ones own behaviour, values, attitudes,strengths and weaknesses.
Ability to reflect on ones behaviour and change them.
Uphold the values and be proud to be part of theorganisation and ensure appearance is professional & name badge visible
Act With Integrity
Be honest and do what you say you will do
Take responsibility and be accountable for your actions
Guard and build the organisations reputation
Consider the human and social impact of our work
Treat everyone in a friendly, courteous manner; smile &make eye contact
Building Success Together
Be compassionate and accepting of others.
Be straightforward in our dealings with each other and buildrelationships
Listen to others and explain the decisions we have made
Agree on our goals and see them through
Treat each other with dignity and respect
Learn from each others experiences
Understand and recognise each others contributions of beingof equal value
Be prepared to challenge the status quo
Contribute to the organisations success
Stretch the boundaries of personal performance
Look for better ways of working to achieve improvements
Caring for patients
Aim to meet the needs of our patients and partners in care
Use initiative to enhance care in innovative and imaginativeways
Provide a high quality and safe service for patients
Maintain privacy and ensure confidential information is keptsafe
Question poor practice, process & behaviour
Health and Safety at Work and Infection Control:
The post holder is required to take reasonable care forhis/her own health and safety and that of other persons who may be affected byhis/her acts of omissions. The post holder is also required to ensure that allstaff under his/her control adheres to relevant statutory regulations, LivewellSouthwest policies, department safety procedures, COSHH.
Additional information for all posts
The post holder is required to comply with all relevantpolicies and procedures pertinent to their post. Current versions can be foundon the intranet or via your manager. The areas listed below are those LivewellSouthwest currently places particular emphasis on. Failure to follow correctpolicies and procedures may result in disciplinary action.
Health and Safety at Work and Infection Control:
The post holder is required to take reasonable care forhis/her own health and safety and that of other persons who may be affected byhis/her acts of omissions. The post holder is also required to ensure that allstaff under his/her control adheres to relevant statutory regulations, LivewellSouthwest policies, department safety procedures, COSHH.
Additional information for all posts
The post holder is required to comply with all relevantpolicies and procedures pertinent to their post. Current versions can be foundon the intranet or via your manager. The areas listed below are those LivewellSouthwest currently places particular emphasis on. Failure to follow correctpolicies and procedures may result in disciplinary action.
In Accordance with the Risk Management Strategy, employeeswill participate, whenever required, with the risk management process. Theywill support line managers by attending mandatory and statutory training,completing incident/accident forms for every adverse event or near miss thatoccurs, report all defects and complaints, and communicate any dangeroussituation to individuals potentially at risk.
Health and Safety at Work:
You must co-operate with those in authority and others inmeeting the statutory requirements and in following policies and procedures. Acopy of the Health and Safety Policy is available from the intranet or from theRisk Management Department.
You are reminded that in accordance with the Health andSafety at Work Act 1974 you have a duty to take reasonable care to avoid injuryto yourself and to others affected by your work activities.
You will be notified where your post carries a requirementfor immunisation.
You may be required to be able to undertake physicalintervention training and participate in physical intervention as part of aphysical intervention team and BLS.
Infection Control:
Livewell Southwest is determined to eradicatehealthcare-acquired infection and puts a great deal of emphasis on theresponsibility of all staff to ensure their own personal and others compliancewith Infection Control (including Hand Washing) Policies.
All staff must comply with infection control policies andguidance, attend relevant updates and report issues of concern to theirimmediate line manager (if no action or explanation received, then it is the individualsresponsibility to escalate their concerns to the Director of Operations orChief Executives Office).
Safeguarding Children and Adults:
All employees have a duty to safeguard and promote thewelfare of children and adults and are required to act in such a way thatalways safeguards their health and wellbeing. Familiarisation with andadherence to national and local safeguarding adults and children's policies isan essential requirement upon all employees. Livewell Southwest has specificsafeguarding policies and in addition, employees also have a responsibility topractice and work within the multi-agency policy developed by the SafeguardingAdults Board and the Safeguarding Children Board. Staff are also required toparticipate in related mandatory/statutory training.
Sustainability and climate change:
All staff are expected to take responsibility for thereduction of carbon emissions within their area of the organisation. Inparticular this may relate to reducing energy consumption, making low carbontravel choices, consideration of goods and services being purchased, and wastereduction.
Other:
This Job Description is not exhaustive and may change as thepost develops, but such change will not take place without consultation betweenthe post holder and his/her manager. Job descriptions should be reviewed atleast annually at the appraisal meeting.
Livewell Southwest has adopted NO SMOKING and NO ALCOHOLpolicies for staff, which applies to all posts. Details of the policy areavailable on request and will be included in the statement of main terms andconditions of service of staff appointed.
Person Specification
Qualifications
* Educated to NVQ 2 in a relevant IT/Admin subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
* Good general education to GCSE level or equivalent
* Intermediate word processing, MS Office word and excel
* Minimum typing speed of 40wpm
* Computer/Word processing qualifications to NVQ II or equivalent
* ECDL
Experience
* At least two years experience of working in an administrative environment using computerised data systems.
* Experience of team working
* Experience of working in a health or social care office environment.
Knowledge
* At least two years working knowledge of Microsoft Office including Word and Excel
* Good understanding of confidentiality
* Knowledge of patient administration system
* Understanding of Data Protection legislation
Skills & Abilities
* Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
* Ability to prioritise own workload
* Ability to work effectively as part of a team.
* Able to use own initiative and to know limitations of own role and knowledge
* Organised, efficient and accurate
* Flexible and adaptable willing to learn new skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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