Account Administrator x 2 roles Full time permanent – normal business hours Salary £30,000k - £33,000k bonus & benefits Location: Dagenham Global manufacturing This is an excellent opportunity to join a large manufacturing organisation in an Account Administrator role. You will be the first point of contact for customers and work as a liaison between the internal account managers / production and customers. Working within the customer service administration team this client offers a great working environment and excellent career opportunities Key Arears: - * Excel, data, analytics – IT Skills * Customer Account Management * Manufacturing coordination / schedules & planning Main responsibilities: - * Manufacturing coordination / schedules & planning * Managing a busy client and global client list * Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations * Working to KPI's & SLA’s * Provide stock reports and handle stock queries * Provide courier tracking status and updates to customers * Communicate with customers using phone or email * Build trust and loyalty with customers, going the extra mile to exceed customers’ expectations * Liaise with internal departments to deliver customer’s expectations Person Specification: - * Excellent and accurate data entry skills * Excellent customer service skills * Good knowledge of Microsoft / Excel applications * Clear communication skills, both verbal and written