Overview
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement. To maintain a high standard of quality in providing an appointments service; supporting patients and professionals. To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services. To ensure that patients receive good quality, appropriate documentation/information relating to their appointment in line with current Trust and Divisional objectives.
Responsibilities
* To be responsible for transcribing of dictation letters using Dictate-IT software.
* Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Cerner.
* Dispose of outstanding uncashed clinic outcomes on Cerner.
* Using Luna (PTL) on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
* To highlight any potential breaches or delays in the patients pathway to the Team Leader, Admin Manager according to the Trusts escalation policy.
* Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms).
* To liaise with & support the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.
* To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates.
* Attend regular team meetings arranged by Team Leader.
* Deal with patient queries effectively written and via telephone/email.
* To ensure booking of relevant clinical activity (e.g. out-patient procedures, clinics etc) and managing patient pathways in conjunction with the Patient Pathway Team.
* Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
* When booking or changing appointments, to be aware of the agreed Divisions wait to first appointment, of RTT waits, and of the Joint Access Policy.
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