Dedicated Customer Escalation Manager- Pest Control - Basingstoke
Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager, to join us. Working in and around Basingstoke.
With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.
Job Purpose:
You will be the first point of contact forall stakeholders both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands on approach to solving pest issues.
Taking ownership of sites that have reached escalation, you will be responsible forproducing comprehensive treatment plans andassess the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest free and effectively proofed, against any future pest ingress.
Presentations and site meetings with the customer; leading all stakeholders along the journey to a pest free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.
Your skills and experience:
* Full valid driving licence.
* Higher level Industry Qualification ( BPCA Certificated Advanced Technician /RSPH Level 3 in Pest Management).
* Good standard of written English.
* Excellent analytical skills and experience in problem solving/root cause analysis.
* Self-motivated, proactive and forward thinking.
* Confident communicator both written and oral.
* 2 years experience in servicing a food retailer. (Desirable)
* Life Assurance
* WeCare employee assistance, including 24/7 access to GP's, get fit programmes and retailer discounts
* Long service awards, such as your birthday off each year after one year of service
Dedicated Customer Escalation Manager- Pest Control - Basingstoke
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