Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Start date: 5th January 2026, interviews are happening now!
Overview of some benefits:
* Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
* Hybrid working – 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
* 37.5 hours per week (Mon‑Thu shifts across 8am‑8pm, Fri 9am‑5pm & Saturday 8am‑2pm)
* 28 days holidays (increasing to 31 days after 5 years)
* Pension (5% employee and minimum 4% employer contributions)
* Life Assurance (3 × annual salary)
* Free medical, dental and optical healthcare cash plan
Responsibilities
* Manage a pipeline of both inbound and outbound calls to resolve customer queries.
* Create strong and trustworthy relationships with customers.
* Navigate and update relevant systems with customer information.
* Work to achieve set KPIs, ensuring these are met on a weekly basis.
* Ensure adherence to company policies and procedures.
Skills and Experience
* Driven and confident individual, willing to learn new skills.
* Strong Customer Service experience.
* Experience working to meet set KPIs.
* Available for Monday‑Friday and occasional Saturday shifts.
* Strong Computer Skills.
* You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.
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