Job Description Sales Manager Overview Are you a confident, results-driven sales professional with leadership experience and a passion for customer care? If so, this could be the perfect role for you. This is a hands-on, sales-focused role where you will manage the day-to-day running of a thriving sales office, lead a team of sales advisors, and ensure our clients' standards of customer service and engagement remain at the highest level. You will be responsible for driving new business and growth within existing accounts while building long-term client relationships and supporting your team to deliver outstanding results. Benefits Competitive basic salary of £35,000 per annum. Monthly commission. Up to 20% discretionary performance-related bonus. 28 days holiday including bank holidays (increasing up to 33 days with length of service). Monday to Friday working. Employee discounts. On-site parking. Responsibilities Lead, motivate, and manage a team of sales and customer service professionals. Develop and execute sales strategies to grow existing accounts and acquire new business. Monitor team performance against KPIs, holding regular meetings and providing coaching and guidance. Build and maintain strong relationships with clients, offering expert product knowledge and tailored support. Manage and resolve complex customer requests, complaints, or escalations, embedding corrective actions into processes. Work closely with the Warehouse and Logistics teams to ensure smooth order fulfilment and proactive communication with customers. Analyse sales data, service levels, and market trends to inform business decisions and improvement initiatives. Produce weekly and monthly reports for senior management covering sales, customer feedback, account performance, and service metrics. Provide ongoing training and support, conducting one-to-one reviews and developing team members’ skills. Drive continuous improvement in both sales processes and customer service standards. Qualifications Proven track record in sales management, preferably in food, beverage, or FMCG sectors. Experience managing both sales and customer service teams with measurable results. Strong communication skills with a confident telephone manner and the ability to build quick rapport with customers. Skilled in conflict resolution, negotiation, and problem-solving. Highly organised with excellent administration skills and proficiency in Microsoft Office. Target-driven, adaptable, and proactive in identifying opportunities for growth and service improvement. Team player who inspires and develops others, with a hunger to deliver results and drive business success. If you are ready to take the next step in your career and contribute to a thriving organisation, we encourage you to apply today! We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data. http://www.charterhouserecruitment.co.uk/privacy-notice/ INDCH