Overview
Customer Account Manager – Bromsgrove – full‑time, office‑based. Salary £28,000 per annum.
We are looking for a relationship‑focused Account Manager who thrives on delivering exceptional service and growing existing client partnerships.
Key Responsibilities
* Manage and develop a portfolio of existing B2B accounts
* Build strong, long‑term relationships with key decision‑makers
* Act as the primary point of contact for all client needs and queries
* Conduct regular account reviews to ensure satisfaction and identify growth opportunities
* Oversee the full customer journey, ensuring a smooth and efficient experience
* Ensure accurate and timely handling of orders, returns, and queries
* Work closely with internal teams to ensure client expectations are met
* Monitor service levels and continuously look for ways to enhance the customer experience
* Respond promptly to customer enquiries via email and internal systems
* Maintain clear and consistent communication with both clients and internal stakeholders
* Collaborate with cross‑functional teams to deliver the best possible outcomes for customers
* Commission‑free role – no cold calling; focus is on existing customers
Qualifications
* At least 3 years’ experience in customer services, account management, or a similar client‑facing role
* Strong relationship‑building and communication skills
* Proactive, solutions‑focused approach
* Ability to manage multiple accounts and priorities effectively
* Comfortable working collaboratively across different teams
Why Apply?
* Opportunity to focus on building and growing existing client relationships
* Work in a supportive and collaborative team environment
* Play a key role in delivering an outstanding customer experience
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