Murray Recruitment are recruiting a Customer Service Advisor (French Speaking) for our client based in Lanarkshire. Role Overview: This is an exciting opportunity to join a dynamic customer service team where you will play a key role in providing exceptional service to customers across various communication channels. The successful candidate will thrive in a fast-paced environment, ensuring every customer receives a 5-star experience while supporting the wider sales and technical teams. Key Responsibilities: * Handle customer enquiries via inbound calls, emails, live chat, and web, ensuring each interaction is managed from start to finish with exceptional care. * Communicate clearly with customers regarding orders, delivery updates, returns, and product issues. * Process orders and quotations promptly via multiple channels, ensuring responses within the same working day. * Manage product and technical enquiries, using effective questioning to understand needs and provide accurate recommendations. * Follow up on payments and reminders, particularly for Continental Europe accounts. * Liaise with internal teams, including technical departments and external sales, to meet customer needs. * Identify opportunities to grow sales through cross-selling and upselling. * Maintain accurate and up-to-date customer account records. * Support future live chat and web-based service developments for Europe. * Pe...