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Operations Coordinator (OOH), Letchworth Garden City
Client: CitySprint
Location: Letchworth
Job Category: Other
EU work permit required: Yes
Job Reference: 82cb37177699
Job Views: 27
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
Operations Coordinator | Out of Hours | Permanent
Salary: £18.31 per hour plus bank holidays
Location: Letchworth
Hours: Saturday & Sunday shifts between 08:00 and 18:00, 18 hours a week including all bank holidays
Benefits and Perks:
* Impressive holiday allowance that increases with your years of service
* Additional day off for your birthday
* Death in Service allowance
* Enhanced Maternity and Paternity leave
* Complimentary day of annual leave for family milestones
* Access to health and wellness programs
* Discounts and rewards through 'Medicash Perks at Work'
* Bike to work scheme
* Interest-free season ticket loans after one year of service
CitySprint aims to become the UK's leading courier service provider, currently dominating the same-day service market. We invest in our people, services, and customer experience to stay ahead.
We seek a dedicated Operations Coordinator to support our growth and improve our operations daily.
This is where you come in!
We are looking for a Logistics Coordinator who enjoys coordinating team activities to ensure efficient operations, excellent customer service, and building strong relationships with staff and clients.
Main responsibilities include:
* Answering phone lines promptly and professionally
* Arranging collections, transit routes, and deliveries
* Tracking events for bookings and consignments
* Coordinating with Operations and Imports departments to meet SLA transit times
* Providing updates to customers on exceptions or issues
* Requesting and entering PODs from agents
* Reporting discrepancies to managers
* Providing quotes to customers
* Monitoring emails for the Service Centre
* Working with suppliers to deliver high-quality customer experience
Ideal candidate qualities:
* Experience supporting dispatching or vehicle allocation
* Respectful treatment of colleagues and clients
* Prompt response to customer and supplier needs
* Ensuring timely collection and delivery of jobs
* Effective handling of operational queries
* Proactive suggestions for service improvements
* Good listening skills and empathy
* Self-motivated with minimal supervision
The successful candidate will undergo a DBS check as part of the recruitment process. Conditional offers are subject to a satisfactory DBS check.
If you are interested in this Operations Coordinator role, we look forward to hearing from you!
We do not require agency assistance for this vacancy – thank you.
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