IMH Recruitment is seeking an experienced Housing Options Officer to join a dynamic team in Oxford, OX1. You will provide advice, support, and practical solutions to customers in housing need, including managing homelessness and prevention cases. Duties: * Manage a personal caseload of homelessness and prevention cases. * Assess applications and determine statutory duties under relevant housing legislation. * Work proactively to prevent homelessness through advice, advocacy, and referrals. * Liaise with internal teams, partner agencies, and clients to ensure early intervention. * Conduct outreach visits, attend multi-agency meetings, and provide out-of-hours support as needed. * Maintain accurate case records, reports, and use IT systems effectively. * Support and train staff within partner agencies on homelessness prevention. Requirements: * Experience in housing or a customer-focused frontline role. * Strong knowledge of homelessness and housing legislation. * Ability to manage complex cases, make independent decisions, and remain calm under pressure. * Competent in IT systems, including Outlook, Word, Excel, and housing management software. * GCSEs in English and Maths (Grade C or above) or equivalent. * Housing-related qualification desirable. * A clean, Standard DBS is required for the role. Hours & Pay: * Monday - Friday: (Working hours to be confirmed at interview stage) * £19.70 Per Hour * Weekly pay! Interested? Send your up-to-date CV today! For more information, call (phone number removed)