At Neptune, we believe in the beauty of considered design. In homes that are both lived-in and loved. And in telling our story in a way that's as refined and thoughtful as the spaces we help our customers create - homes with heart. As we continue to grow-both online and through our network of stores, we're equally committed to building meaningful connections with our customers.
We're looking for a CRM Executive to help us do just that. Based at our stunning offices in Swindon, Wiltshire and with hybrid working 2 days a week, you'll be a key part of our Digital & Growth team, helping to shape and deliver our CRM programme through beautifully executed email and SMS campaigns. Using data-driven insight, you'll personalise customer experiences, strengthen engagement, and drive both ecommerce sales and store visits.
Working closely with our Paid Media, Ecommerce, Creative, and Copy teams, you'll play a vital role in growing our customer base through thoughtful retention and reactivation strategies.
Day to day you'll be responsible for:
Building and executing CRM campaigns and automated journeys using Klaviyo
Applying smart audience segmentation to personalise every customer touchpoint
Ensuring all CRM activity reflects ourluxury brand identity and tone of voice
Running A/B tests to refine subject lines, messaging, and send times for optimal results
Tracking and analysing campaign performance (open/click rates, conversions, unsubscribes, etc.)
Delivering omnichannel campaigns that drive both online and in-store performance
Collaborating across teams to ensure our CRM activity supports wider business goals
You'll bring previous solid experience in CRM, lifecycle, or retention marketing with proven expertise with Klaviyo, including email campaign creation and automation. You'll have a strong grasp of segmentation, lifecycle marketing, and behavioural targeting and a analytical mindset, with experience using Google or Adobe Analytics. Being someone who is detail-oriented and proactive, you'll also have the ability to manage multiple projects at pace.
You'll have excellent written communication and a passion for creating exceptional customer experiences, along with experience with A/B testing and using data to drive decision-making. You'll ideally have a background working with a premium, luxury, or lifestyle brand and an added bonus for us would be familiarity with Shopify.
We're a business built on thoughtful decisions and timeless ideas, and our team is one of the things we're proudest of. If you're looking for a place where calm heads, clever thinking and genuine collaboration are valued-you'll feel at home here.
Benefits we can offer you
Generous Holiday Allowance
Life Assurance
Company sick pay
Enhanced maternity and paternity leave
Cycle to work scheme
Generous new item and outlet discounts
Discounted gym membership
Competitive salary
Perkbox: Wellbeing Hub and Retail Discounts Portal
Your birthday day off
Day off if you become a Grandparent
Two paid volunteer days a year
A week off to celebrate a life event
Refer a friend scheme
Long service holiday allowance increase
Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
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