CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them do it better.
In this role, you'll deliver a top-tier service, using your product knowledge to maximize upselling opportunities. Your day-to-day activities will include communicating with customers via phone, email, and website requests, managing orders from enquiry to post-hire feedback, and owning the customer journey. You'll use your initiative to ensure an excellent customer experience and continuous service improvement.
This position is ideal for individuals from a customer service background, preferably with industry experience, who want to see the tangible impact of their work in a dynamic, operational, service-oriented environment.
What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. Our benefits include a flexible rewards package with generous holiday allowances (including options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
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