Spanish Customer Service Advisor - Remote
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Join to apply for the Spanish Customer Service Advisor - Remote role at Ventrica
Spanish Customer Service Advisor - Remote
Join to apply for the Spanish Customer Service Advisor - Remote role at Ventrica
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This range is provided by Ventrica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you champion fashion and standing out from the crowd? Are you passionate about ensuring that customers’ needs are met with care and expertise? If so, we have the perfect opportunity for you!
As part of our dynamic outsourced contact centre, you’ll play a vital role in maintaining the highest standards of customer service while representing Dr. Martens - a brand that stands for individuality, self-expression, and the spirit of rebellion.
Dr. Martens is a global leader in distinctive, high-quality footwear that has become an icon in fashion, beloved by customers worldwide. If you’re excited to join a brand that celebrates boldness and creativity, this is the role for you.
Please note, this role is a fixed term contract until 31/12/2025.
What you will be responsible for:
* Acting as the first point of contact for all customer queries and providing expert product advice, ensuring customers feel heard and valued.
* Proactively managing escalations, handling returns/exchanges, order status inquiries, and providing clear, accurate information on logistics timelines.
* Serving as a bold brand ambassador for Dr. Martens, delivering exceptional customer service that reflects the unique, rebellious spirit of the brand.
* Providing outstanding service across multiple platforms: telephone, social media, web chat, and email.
* Ensuring that the customer is at the heart of every conversation, leaving them with a memorable and positive experience that builds trust and loyalty.
What you’ll bring to the table:
* A genuine passion for delivering excellent customer service, always maintaining an empathetic and customer-first approach.
* Boldness in handling a variety of customer inquiries, confidently resolving issues and turning challenges into positive experiences.
* Outstanding communication skills, both written and verbal, with the ability to adapt your style to suit each customer while maintaining professionalism and trust.
* Experience working in a customer-facing environment, especially within fashion, footwear, or retail industries, is highly advantageous.
* Strong IT skills and the ability to navigate customer service software with ease.
* A self-motivated, proactive attitude, with the ability to manage objections and turn difficult situations into opportunities to enhance the customer experience.
* A genuine interest in Dr. Martens and/or footwear is a plus, as this passion will help you connect with customers in a meaningful way.
Language Requirement:
* Fluent in both English and Spanish, both written and verbal
Location & Working Hours
* Remote, but you must be based in the UK
* 40 hours per week
* Shifts: 08:00-16:00 Monday & Tuesday, 09:00-18:00 Wednesday & 08:00-18:00 Thursday and Friday
Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
* Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
* macOS - Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machine, but also be equipped with:
Windows 11 23H2/24H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with:
macOS 14 (Sonoma) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not support Chromebooks or Windows devices in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone with iOS 17.0+ or Android 13.0+ for multi-factor authentication.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 Mbps
UPLOAD Mbps Minimum 5 Mbps
Who are Ventrica?
Ventrica is a fast-growing customer management business partnering with blue-chip brands to provide exceptional outsourced customer service. Recognized for innovation and trust, Ventrica has won awards including Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the European Contact Centre & Customer Service Awards, and more.
We aim to exceed customer expectations through technology, bold innovation, and strong relationships. We are looking for passionate individuals to help shape the future of customer service.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Consumer Services
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