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**Fixed Term Contract 12 months***
Job Title: IT Manager
Department: IT
Reports To: IT Director
Company Overview
Established in 2002, En Route is a global specialist in passenger solutions, supply chain services and sourcing for airlines and airline caterers. It offers complete end-to-end design, development and delivery of complimentary and retail on-board food and service solutions with offices in the UK, USA, UAE and Australia.
Part of dnata, one of the world’s largest air services providers, En Route is able to leverage its extensive supply chain to consistently deliver food solutions across its expansive global network. En Route further adds value through its flexible, service partner approach supporting the travel industry with insight-driven meal options, creative branding and design, inventive packaging solutions and comprehensive supply chain planning and fulfilment.
Job Purpose
The IT department is responsible for overseeing the organisation’s IT support operations across four geographic regions. This role focuses on ensuring high-quality technical support, effective governance, and compliance while managing access control and reporting on IT support performance to the IT Director.
Key Responsibilities
• Team Leadership; providing day:day direction, motivation and development of the IT team – delivering successful outcomes through others
• Access Control Management: Develop and enforce access control policies to ensure that only authorised personnel have access to sensitive systems and data.
• Governance: Establish IT governance frameworks and best practices to ensure alignment with organisational goals and compliance with corporate governance.
• Controls Reporting: Prepare and present regular reports to the IT Director on IT performance, security incidents, and compliance status across all regions.
• System Administration: Responsibility for ensuring maintenance and optimisation of IT systems, networks, and applications for reliability and performance across all regions.
• Security Management: Implement cybersecurity measures to protect data and IT infrastructure, including regular security assessments and audits working with the global Cyber Security Operations Centre.
• Vendor Management: Manage relationships with IT service providers and vendors across multiple locations. Ensuring they are meeting agreed SLAs.
• Process Improvement: Identify opportunities for improving IT support processes and systems to enhance efficiency and effectiveness.
• User Support: Oversee the IT support function to ensure high user satisfaction and effective troubleshooting in the organisation’s geographic regions.
• Documentation: Maintain comprehensive documentation of support processes, procedures, and knowledgebase articles for user reference.
• Training: Provide training for staff on IT policies, security practices, and new technologies applicable to regional operations. Working with the organisation to understand where internal or external training is applicable.
This job description is not intended to be either prescriptive or exhaustive but is issued as a general framework at the time of writing.
Values
Created by En-Route colleagues, our values are at the very heart of our business.
Collaborate; multi-functional teams drive successful projects here; we trust each other to achieve our mission. Together we are En-Route.
Say it as it is: We have a point of view based on our expertise. We express ourselves honestly to create meaningful conversations.
Find a way; With a clear vision of the end-state, we relish the thrill of uncovering bold, unconventional paths to get there.
Own it; Leadership is defined by initiative and responsibility. We have autonomy, tools and guidance, and we make impactful decisions from any position.
Represent the customer; As an extension of their business, we live their lives and understand their
everyday challenges. We do what’s right by them in every action we take.
Person Specification
• Experienced people manager with a successful track record in leading teams to deliver results
• Proven experience in IT support management or a similar role, preferably in a multi-regional context.
• Strong understanding of IT support processes, access control mechanisms, and IT governance.
• Excellent communication and problem-solving skills.
• Ability to collaborate effectively across departments and manage multiple priorities.
Knowledge & Skills
• Ability to motivate and develop a team
• Effective delegator; capable of balancing operational and strategic priorities
• Certifications such as ITIL, HDI, Microsoft Azure or relevant technical certifications.
• Experience with IT service management (ITSM) tools and ticketing systems.
• Familiarity with compliance frameworks (e.g., ISO 27001).
• Strong attention to detail
• Ability to prioritise own workload, multitask and work to deadlines
• Enjoy working in a fast-paced environment
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Information Technology
* Industries
Wholesale Food and Beverage
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