Job Title: Operations Officer
Employed by: Network Airline Management
Location: Crawley, United Kingdom
Reports to: Operations Supervisor, Crawley
Working Hours: Shift work: 12h shifts, 2 days, 2 nights, 4 off.
Salary and Benefits: £23,000 – £26,000 per annum & competitive benefits
Summary:
Operations Officers make up the core of the flight operations team and are essential to the smooth and efficient running of the Operations department. From providing excellent customer service to monitoring, booking and planning flights, the operations team are required to be flexible and dynamic and must portray a helpful and can-do attitude to our clients, suppliers and internal departments.
This position would suit someone looking for an entry-level position in the aviation industry and who has an understanding of the industry. Little to no prior work experience in aviation or cargo is required, just enthusiasm, flexibility and a willingness to work shifts. Full training will be provided to the successful candidate.
Key Relationships:
* Principal contacts: Operations team, Commercial & Charters team
Principal Accountabilities:
The Operations Officer is principally responsible for:
* Providing 24/7 cover for all operational directions and queries;
* Fully understanding mission requirements and setting up the flights as required;
* Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations;
* Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuelers, customs and immigration;
* Monitoring the progress of flights and ensuring the customer is kept up to date promptly;
* Identifying potential resolutions/recovery plans when required;
* Identifying situations where escalation to line managers is appropriate;
* Implementing recovery plans in the event of delays, AOGs, etc.;
* Accurately completing company flight logs and post-flight data;
* Effectively contributing to procedures and other documents;
* Other reasonable work-related requests as directed by the Line Manager.
Required Skills, Experience and Competencies:
* A demonstrable interest in both aviation and service delivery to ensure a positive customer experience.
* Team Working and Communication
o Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.
* Attention to Detail
o A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.
o Efficiency and organisation in all responsibilities.
* Flexibility/Resilience
o A flexible approach to working hours – the role will require weekend work and on-call rota.
o Dealing effectively with day-to-day responsibilities, often under time pressure.
* Integrity and Commitment
o Ability to demonstrate a high level of integrity and work ethic.
o A can-do attitude with a keen willingness to learn and develop.
* Good IT knowledge of Microsoft suite of programmes.
* Ability to perform & analyse mathematical calculations.
* All applicants must have unrestricted right to work in the United Kingdom.
We aim to be an equal opportunities employer. We are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race or is disadvantaged by conditions or requirements which cannot be shown.
***All applicants must already have unrestricted right to work in the United Kingdom.***
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